Privacy policy
MARTIN SKYVERGE NEXUS LLC operates this online home-goods store and is committed to treating customer information responsibly.
This Privacy Policy explains the types of personal information that may be collected through our store, why we use that information, how certain service providers may receive it, and what choices may be available to customers.
Information You Provide
When you place an order, communicate with us, create an account, request a return, or otherwise interact with the store, we may receive information such as:
Your name, email address, telephone number when supplied, billing address, delivery address, order information, products purchased, transaction information, customer-service correspondence, return history, and account information.
Information Generated During Store Use
When you browse the website, our ecommerce platform and supporting technologies may automatically receive technical information such as:
IP address, browser information, device type, operating system, pages viewed, products viewed, referral information, website interactions, session data, and cookie or similar identifiers.
Payment Processing
Payments may be processed through Shopify and/or another payment provider enabled on our store.
Payment providers may collect and process payment credentials necessary to complete a transaction.
Complete payment card information handled directly by those processors is not required to be independently stored by MARTIN SKYVERGE NEXUS LLC.
How We Use Information
We may use customer information to process orders, verify payments, prepare shipments, provide tracking information, communicate about purchases, handle returns, investigate missing or damaged shipments, prevent fraud, maintain store security, provide customer service, improve website performance, maintain business records, meet tax and accounting obligations, and comply with applicable legal requirements.
Information may also be used for advertising and marketing activities when those activities are enabled and permitted.
Shopify
Our online store is powered by Shopify.
Shopify and related service providers may process information as necessary to provide ecommerce infrastructure, checkout functionality, security, fraud prevention, hosting, and related services.
Google Ads and Advertising Technology
Our business may use Google Ads to advertise products and measure the performance of advertising campaigns.
Depending on the features configured on our website, Google or related advertising technology may use cookies, tags, device identifiers, or similar technology to understand interactions with advertisements, measure conversions, build audiences, or provide advertising.
Google's own documentation requires advertisers using certain data and advertising features to disclose that Google and other third-party vendors may use cookies or identifiers in connection with advertising.
Customers may have options to manage advertising personalization through Google and through available browser, device, or website privacy settings.
Cookies and Similar Technologies
Cookies and similar technologies may be used to:
Maintain shopping-cart functions, keep account sessions active, remember preferences, protect checkout activity, analyze site performance, detect fraud, measure advertising, and support marketing functions.
The specific technologies used may change as we update our Shopify applications and advertising configuration.
Sharing With Service Providers
Information may be provided to businesses that perform services on our behalf or help operate the store.
Examples can include ecommerce providers, payment processors, delivery carriers, fulfillment providers, technology vendors, advertising platforms, fraud-prevention providers, customer-service systems, and professional advisers.
We do not provide service providers with information merely because they request it; disclosures are made for legitimate operational purposes or as otherwise permitted by law.
Selling and Sharing Data
We do not intend to sell customer personal information to third parties solely in exchange for money.
Some U.S. privacy laws use broader definitions of “sale,” “sharing,” or targeted advertising that can include certain advertising-technology activities.
Where an applicable law grants a customer the right to opt out of such activity, we will honor qualifying requests as required.
Privacy Rights
Depending on applicable law and whether that law applies to our business and processing activity, eligible customers may have rights to:
Access certain personal information, correct inaccurate information, request deletion, receive a portable copy of qualifying information, or opt out of certain targeted advertising, qualifying sales or sharing, or profiling activities.
Kentucky's current consumer privacy framework includes rights concerning access, correction, deletion, portability, and opting out of certain targeted advertising, sales, or profiling when the law applies.
We may need to verify a request before acting on it.
Some information may be retained when necessary for transactions, fraud prevention, security, tax, accounting, legal claims, or other lawful purposes.
Data Retention
Different categories of information may be retained for different periods.
For example, purchase and payment records may need to be retained longer than ordinary browsing information because they can be relevant to accounting, taxes, chargebacks, fraud prevention, returns, and legal obligations.
We do not intend to retain personal information indefinitely when it is no longer reasonably necessary.
Data Security
We use reasonable administrative, organizational, and technical measures intended to reduce the risk of unauthorized access, loss, or misuse of personal information.
No internet transmission, website, or electronic storage system can be guaranteed to be completely secure.
Children's Privacy
Our home-goods store is intended for a general consumer audience.
We do not knowingly operate the website for the purpose of collecting personal information directly from children in violation of applicable children's privacy requirements.
Legal Requests and Business Changes
Information may be disclosed when reasonably necessary to comply with applicable law, respond to lawful legal process, investigate fraud, defend legal claims, protect customers or the business, or complete a legitimate corporate reorganization or transfer.
Privacy Policy Changes
We may update this Privacy Policy as our technologies, advertising practices, service providers, or legal obligations change.
The date displayed at the top identifies the current version.
Privacy Contact
Privacy questions or qualifying privacy requests may be sent to:
Business Name:Martin Skyverge Nexus LLC
Our Physical Address:9200 Shelbyville Road, Louisville, Kentucky 40222
Email Support:support@skyvergenexus.vip
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday-Sunday: Closed