Shipping policy
MARTIN SKYVERGE NEXUS LLC currently ships eligible online orders within the United States.
Our shipping process separates the time needed to prepare an order from the time the carrier needs to deliver it.
Business Hours
Customer service and ordinary business operations are scheduled:
Monday through Friday
9:00 AM – 5:00 PM EDT
Weekends and recognized holidays are not treated as ordinary business days for processing purposes.
Order Cut-Off
Our daily order cut-off is:
6:00 PM EDT
Orders submitted after the cut-off are treated as received during the next applicable business-day processing cycle.
The cut-off does not mean that every order submitted before 6:00 PM will ship the same day.
Processing Time
Orders normally require:
1–3 business days
for payment review, order verification, inventory handling, packaging, and transfer to the shipping carrier.
Shipping Time
After the order has been processed and shipped, estimated carrier transportation is:
5–10 business days
Therefore, customers should allow for both the processing period and carrier transit period when estimating the complete time between ordering and delivery.
Shipping Destinations
Standard checkout shipping is currently available only for eligible destinations within the United States.
Certain products or carriers may have limitations involving P.O. boxes, military addresses, remote areas, or other restricted delivery locations.
Tracking
Where tracking is available, shipment information may be provided after the order is prepared or transferred to the carrier.
Carrier tracking sometimes requires additional time to display the first movement after a label is created.
Shipping Charges
Applicable shipping charges, promotional shipping rates, or free-shipping eligibility will be shown during checkout when relevant.
Address Changes
Customers should carefully review their shipping address before submitting an order.
If an address needs to be corrected, contact:
as quickly as possible.
We will attempt to make the change if fulfillment has not progressed too far, but we cannot guarantee address changes after shipment preparation begins.
Cancellation Before Shipment
An order may be cancelled before shipment.
Once the package has been transferred to the carrier, it can no longer be treated as an ordinary pre-shipment cancellation and may instead need to be handled through our return process.
Unexpected Shipping Delays
Our stated processing and shipping estimates are based on our normal operating expectations.
Federal rules require online sellers to have a reasonable basis for the shipping time they advertise and to follow applicable delay or refund procedures when they cannot ship as promised.
Severe weather, carrier network interruptions, transportation emergencies, incorrect addresses, high seasonal demand, or other unexpected conditions can affect delivery.
Lost Packages
If tracking suggests a package has been lost in transit, contact us.
We may first investigate the shipment with the carrier.
When loss is confirmed and is not attributable to incorrect information provided by the customer, we will review the order for an appropriate replacement or refund.
Packages Marked Delivered
If carrier tracking shows a package as delivered but you cannot locate it, please check the designated delivery area, entrances, household members, building staff, parcel lockers, and any carrier notices.
If the package remains missing, contact us for further assistance.
Damaged Packages
If a shipment arrives damaged, retain the packaging and contact:
Photographs of the package, label, packing materials, and affected product can help us investigate the claim.
Contact
Business Name:Martin Skyverge Nexus LLC
Our Physical Address:9200 Shelbyville Road, Louisville, Kentucky 40222
Email Support:support@skyvergenexus.vip
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday-Sunday: Closed