RETURN & REFUND POLICY

Last Updated: August 17, 2026

At MARTIN SKYVERGE NEXUS LLC, we understand that home products are often purchased based on how well they fit a particular room, routine, or household need. Our return process is designed to give customers a reasonable opportunity to evaluate their purchase while keeping the rules clear for both sides.

14-Day Return Period Eligible merchandise may be returned within 14 calendar days from the date the order is delivered. A return request must be submitted within this 14-day period by contacting: support@skyvergenexus.vip

Please include your order number, the product you wish to return, and the reason for the request. Returns sent without first contacting us may experience processing delays.

Condition of Returned Merchandise For a standard return, the product must remain in reasonably resalable condition. You may open and inspect an item to determine whether it is suitable for your needs. However, products may be rejected or subject to an appropriate deduction if they have been substantially used, damaged after delivery, altered, improperly assembled, stained, contaminated, or returned with essential parts missing. Where reasonably possible, the return should include the original components, accessories, manuals, hardware, and packaging.

Change-of-Mind Returns You may request a return because the item does not suit your space, you ordered the wrong size or style, you changed your mind, or you simply no longer want the product. For these returns:

• The customer is responsible for return shipping costs.
  
• The restocking fee does not apply when we confirm that the product was defective, damaged during delivery, or incorrectly fulfilled by us.
• Original outbound shipping charges, if any, are generally not refundable for a change-of-mind return.

Damaged, Defective, or Incorrect Orders Please inspect your shipment reasonably soon after delivery. If your product arrives damaged, contains a material manufacturing defect, is missing essential parts, or is different from what you ordered, contact: support@skyvergenexus.vip

Please provide your order number and photographs of the item, packaging, shipping label, or affected area when reasonably possible. After reviewing the issue, we may provide a replacement, replacement component, refund, or another appropriate resolution. When we confirm that the problem was caused by a product defect, transportation damage, or our fulfillment error: MARTIN SKYVERGE NEXUS LLC will be responsible for reasonable return shipping costs, and no restocking fee will apply.

No Final Sale Category We currently do not maintain a general Final Sale category. Regular products remain eligible for consideration under this return policy provided that all applicable return requirements are satisfied.

Refund Review Returned products are reviewed after arrival. When a return is approved, the eligible refund amount will normally be credited to the original payment method within 8 business days. For change-of-mind returns, the applicable restocking fee and any non-refundable shipping costs will be deducted before the refund is issued. Financial institutions and payment providers may require additional time to post an issued refund.

Exchanges If an eligible item needs to be replaced with another available product, size, or variation, contact us before returning the original item. Depending on inventory and fulfillment circumstances, we may arrange an exchange or ask you to return the original product and place a separate replacement order.

Order Cancellation Before Shipment Customers may request cancellation at any time before the order has shipped. Cancellation requests should be sent immediately to: support@skyvergenexus.vip

Please include your order number. Cancellation is considered successful only after we confirm that fulfillment has been stopped. If a shipping label has been created or a package has already entered the carrier network, we may no longer be able to cancel the shipment. In that situation, the regular return procedure may be used after delivery.

Return Address Approved returns should be sent according to our instructions to: MARTIN SKYVERGE NEXUS LLC 9200 Shelbyville Rd Louisville, KY 40222 United States

Customers should contact us before mailing the package so we can associate the return with the correct order.

Contact

Business Name:Martin Skyverge Nexus LLC

Our Physical Address:9200 Shelbyville Road, Louisville, Kentucky 40222

Email Support:support@skyvergenexus.vip

Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday-Sunday: Closed